Cliff Anderson’s Blog

This Blog is about Cliff Anderson’s hunt for a better job.This is my first real experience looking for a job when I needed it.

Cliff has been providing technical support since the 1990’s.For 25 years, he worked for the same chain of companies as they changed names, but kept him every time. http://www.cliffa1994.com/history.htm

He has worked in Sustaining Engineering (8 years) and Technical Support Management (9 years). He has worked on printed circuit boards (5 years) and systems configurations (20 years). He has troubleshot TCP/IP problems over firewall VPNs.  He has supported protocol converters, IBM Bus & Tag Channel Interfaces, printers, firewalls, local and remote controllers, biometric access control systems, you name it.

Technical Writing has always been something I have done. It was never specified as part of my job, but no one else did it, so I did. I am meticulous about taking notes and documenting procedures.

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Cliff Anderson’s Resume

SKILLS PROFILE

Technical Support Specialist with over 20 years experience in the computer industry.

Experience in hardware, firmware, software and high-level system configuration..

EXPERIENCE

Programming: 8080, 6502, 186, Z80, 68020, 8X305, JCL, HTML, CSS, PCL

Operating Systems: DOS, Windows 3.1, Win95, Win98, WinXP, Win2000, VMS, OS2, Mac,

OS/400, SSP, Unix, Linux, and FreeBSD.

Training/Educational Courses: TCP/IP, Firewalls, Systems Technology Forum – Systems

Network Architecture, TCT Technical Training – How to determine the problem in SNA, CISCO,

Interactive Management

EMPLOYMENT

FreightWatch International – May 2010 to June 2013 – Tier II Technical Support Specialist

Liaison to the Engineering Development Team for CDMA and GSM/GPRS GPS tracking products.

Interface to clients in foreign countries. Wrote manuals, procedures, tech notes and created

training guides.

Ringdale, Inc. March 2006 – May 2010 – Technical Support Specialist

Provided troubleshooting, configuration, documentation and pre-sales support for all products:

firewalls, emulation products, thin clients, terminals, printers, controllers, and servers,

NLynx Technologies – August 7, 2002 – Feb 20, 2006 Technical Support Manager

Provide troubleshooting, configuration, and pre-sales support for all products: firewalls, terminals,

printers, controllers, emulation cards, and thin clients.

· Negotiated contracts with OEM customers.

NLynx Systems – November 1997 – August 7, 2002 Technical Support Manager

· Provided troubleshooting, configuration, and pre-sales support for all products: firewalls,

terminals, printers, controllers, emulation cards, and thin clients.

· Trained Supervised Technical Support and Software engineers in various IBM protocols

Andrew Corporation – July 1989 – November 1997 – Sustaining Engineer

· Provided troubleshooting, configuration, and pre-sales support for IBM Mainframe Channel

Interfaces and protocol converters. Negotiated contracts with OEM customers.

· Fixed firmware and hardware problems for channel interfaces, and protocol converters doing

EBCDIC, SCS, 3211, ASCII and ANSI conversions.

· Debugged firmware micro code problems in 8X305, 186 & Z80 based products for OEMs.

· Maintained IBM 4361 mainframe, IBM Midrange and DEC VAX system.

EDUCATION

Southwest School of Electronics

Austin Community College A.A.,Applied Science (Digital Technology)

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About Cliff Anderson

Cliff Anderson has seven years of writing microcode for various microprocessors, Zilog Z80, Intel 186, and 8X305. He has also written hundreds of HTML pages and converted dozens of those to XHTML/CSS with some Javascripts.

Cliff has always enjoyed providing Technical Support. The Sales folks like him, the Engineers and Programmers like him, and most importantly the Customers like him.

Cliff is currently looking for another Technical Support Manager or Technical Support Liaison position.

Thanks

CAM00174

 

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