Tag Archives: Technical support

Cliff Anderson’s Resume

SKILLS PROFILE

Technical Support Specialist with over 20 years experience in the computer industry.

Experience in hardware, firmware, software and high-level system configuration..

EXPERIENCE

Programming: 8080, 6502, 186, Z80, 68020, 8X305, JCL, HTML, CSS, PCL

Operating Systems: DOS, Windows 3.1, Win95, Win98, WinXP, Win2000, VMS, OS2, Mac,

OS/400, SSP, Unix, Linux, and FreeBSD.

Training/Educational Courses: TCP/IP, Firewalls, Systems Technology Forum – Systems

Network Architecture, TCT Technical Training – How to determine the problem in SNA, CISCO,

Interactive Management

EMPLOYMENT

FreightWatch International – May 2010 to June 2013 – Tier II Technical Support Specialist

Liaison to the Engineering Development Team for CDMA and GSM/GPRS GPS tracking products.

Interface to clients in foreign countries. Wrote manuals, procedures, tech notes and created

training guides.

Ringdale, Inc. March 2006 – May 2010 – Technical Support Specialist

Provided troubleshooting, configuration, documentation and pre-sales support for all products:

firewalls, emulation products, thin clients, terminals, printers, controllers, and servers,

NLynx Technologies – August 7, 2002 – Feb 20, 2006 Technical Support Manager

Provide troubleshooting, configuration, and pre-sales support for all products: firewalls, terminals,

printers, controllers, emulation cards, and thin clients.

· Negotiated contracts with OEM customers.

NLynx Systems – November 1997 – August 7, 2002 Technical Support Manager

· Provided troubleshooting, configuration, and pre-sales support for all products: firewalls,

terminals, printers, controllers, emulation cards, and thin clients.

· Trained Supervised Technical Support and Software engineers in various IBM protocols

Andrew Corporation – July 1989 – November 1997 – Sustaining Engineer

· Provided troubleshooting, configuration, and pre-sales support for IBM Mainframe Channel

Interfaces and protocol converters. Negotiated contracts with OEM customers.

· Fixed firmware and hardware problems for channel interfaces, and protocol converters doing

EBCDIC, SCS, 3211, ASCII and ANSI conversions.

· Debugged firmware micro code problems in 8X305, 186 & Z80 based products for OEMs.

· Maintained IBM 4361 mainframe, IBM Midrange and DEC VAX system.

EDUCATION

Southwest School of Electronics

Austin Community College A.A.,Applied Science (Digital Technology)

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